What are the different payment methods accepted while shopping online?

The following payment networks are accepted when shopping online with Marina Home:

• Visa

• Mastercard

Please be informed that the billing address you mention during checkout must match the address listed with your financial institution for all credit and debit card purchases.

When will my card (debit/credit) be charged?

The debit or credit card you use while shopping for your favorite home furniture and décor items from Le Room will be charged up to the full amount of your order once it is placed. If any items from your order are not delivered, we will try to ship them to you at the earliest. If we are unable to do so or cannot fulfill your order request at all, you will be notified as soon as possible and will receive the appropriate refund within 7 days.

Why was my payment declined?

The reason for a declined payment can vary from incorrectly entering the card or CVV number to having insufficient funds on the card used. You will be notified of a payment error instantly on your order review screen. In case the error persists, please raise an enquiry into the matter with the concerned bank.

Why is my promo code not working?

Our promotional codes give you a chance to enjoy special savings on your shopping with Le Room. However, they only work within the confines of the set terms and conditions. For instance, they would be valid up to the date stated in the promotional communication and would not be redeemable for cash or in conjunction with any other offer, sale or promotion. Some promotional codes can also be issued for one-time use only. Can i use more than one discount? It is our constant endeavour to bring you the best prices & discounts on Marina Home Products. However, it must be noted that only one discount or offer can be used at a time for every purchase.

What is your policy on returns?

While we hope that you are happy with every purchase made from Le Room, we understand that sometimes it is okay to change your mind. And so, we accept all Le Room products shipped within the Qatar and returned in their original condition within 7 days from the delivery date as eligible for returns and refunds.

Products must be returned unused and in the original box and packaging in which they were delivered. Any products that has been used, altered or damaged will not be accepted or be eligible for a refund. It must be noted that Le Room reserves the right to refuse the return of any productsthat does not meet the return and refund eligibility criteria stated above.

Please also retain all documentation and packaging to fulfill return eligibility.

All returns of Le Room products will be processed within 5 working days once the products have been received back by Le Room. Refunds for purchases made using debit or credit cards (Visa, Mastercard or American Express) will be issued on the same card used to make the payment after confirmation.

Please note that shipping charges, custom fees and taxes if any that are incurred at the time of the purchase are non-refundable.

Only online purchases shipped within the Qatar are eligible for returns.

Within how many days can i return a product?

While we hope that you are happy with every purchase made from Le Room, we understand that sometimes it is okay to change your mind. And so, we accept all Marina Home products shipped within the Qatar and returned in their original condition within 7 days from the delivery date as eligible for returns and refunds. Products must be returned unused and in the original box and packaging in which they were delivered. Any products that has been used, altered or damaged will not be accepted or be eligible for a refund. It must be noted that Marina Home reserves the right to refuse the return of any productsthat does not meet the return and refund eligibility criteria stated above. Please also retain all documentation and packaging to fulfil return eligibility. All returns of Marina Home products will be processed within 5 working days once the products have been received back by Marina Home. Refunds for purchases made using debit or credit cards (Visa, Mastercard or American Express) will be issued on the same card used to make the payment after confirmation. Please note that shipping charges, custom fees and taxes if any that are incurred at the time of the purchase are non-refundable. Only online purchases shipped within the Qatar are eligible for returns.

How do i issue a return request?

Simply, follow the easy instruction steps listed below on how you can request a return: • Log into your Le Room account by clicking on 'sign in' on the top right corner of the Marina Home homepage.

• Under the 'My Return Request’ tab, select 'Add New Return Request' and proceed to select the order you would like to request a return for.

• Confirm your return request by clicking the 'Return' button.

• The Marina Home team will then review your request. Once approved, our shipping partner will contact you to agree on a time and location for collecting your return package. • Once we have received your return, our team will inspect the condition of the returned package before approving or rejecting a return. • You will receive an email notification once your return has been processed. Which items are not eligible for returns? The following products are not eligible for returns, exchange or refunds (unless faulty or not matching their description):

• Products that have exceeded 7 days since delivery. • Products that are not in their original condition. • Products that have been opened or unsealed (unless necessary to inspect).

• Products without original packaging or labels. • Products that have been used or damaged or are not in the original condition they were delivered in. • Products that have been assembled in good condition at the time of delivery or installed, used or altered.

• Products that fall under specific categories such as unwrapped bed linens, pillows, mattresses, sheets, comforters, duvet covers, memory foam products, towels, and bathrobes for hygiene reasons.

• Any product purchased as part of a sale that does not carry any defects or was sold under the ‘as is’ category.

• Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period. How long does it take for a refund to be issued? Refunds for returned Marina Home products can take up to 5 working days from the date when the products have been received back by Le Room. You can expect an email confirmation with your refund details as soon as it is confirmed & issued. However, the exact time taken for the refund amount to reflect on your account can vary depending on your bank.

Are delivery charges and custom duty fees refundable?

Shipping charges, custom fees and taxes if any that are incurred at the time of the purchase are non-refundable. Can i return an item that i bought online to the Le Room showroom/s? Returns on online purchases can only be requested for and processed online. How do i exchange an item bought from marina home? Purchases made from Marina Home are currently not eligible for exchange. To exchange an item, we recommend that you issue a return request for the original item purchased as per the instructions listed above, following which a new order can be placed for the item you wish to purchase. Please note that new orders are subject to merchandise availability, and we will notify you in case your order cannot be fulfilled.

How can i change or update my address?

The Le Room website offers you the flexibility of updating your information with ease and from wherever you are. Simply log into your Le Room account using your registered email id and password and click on your name on the top right corner to access your account. You can then click on ‘Address Book’ and select the address you would like to update, click ‘Edit’ to make necessary changes and click ‘Save’ to have your new address reflect on your account.

How can i change my phone number?

Once you have logged into your Le Room account with your registered email id and password and accessed your account page, please click on the ‘Phone Number’ field, click ‘Edit’ to make necessary changes and click ‘Save’ to have your new phone number reflect on your account.

How can i check my orders with marina home?

Once you have logged into your Le Room account with your registered email and password, please click on your name at the top right corner to access your account. You can then click on ‘My Orders’ to browse through your current & past orders made online with Le Room.